MBot3D Support
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Sales Policies

Robin Shakya

Sale policies:

Terms & Conditions

Thank you for buying from strore.mbot3d.com!  By using our online store, you are deemed to have read and agreed to the following terms and conditions which govern your use of the MBot3d.com store and purchase of products or services therefrom (“Terms & Conditions”).  As used below, “We,” “Us,” “the Company,” and “MBot3d” refer to Magicfirm, LLC, and “You” and “Customer” refer to you, the person purchasing products from http://store.mbot3d.com and accepting these Terms & Conditions.

Ordering and payment:

When You place an order through http://store.mbot3d.com, you are deemed to have made an offer to purchase products or services from MBot3d.  MBot3d is deemed to have accepted that offer only when it has placed the ordered product into the custody of a carrier for shipment to You, and not before.  MBot3d’s acceptance of any order is conditioned on Your acceptance of these Terms & Conditions. Your acceptance of delivery or payment for such products constitutes your acceptance thereof.  These Terms & Conditions are the entire agreement between You and MBot3d concerning the sale of such products, and they govern such sale exclusively and to the exclusion of any additional proposed terms or conditions that You may have communicated to MBot3d or which You may suggest applying due to course of dealing, course of performance, or usage in trade.

Once the Place Secure Order button has been clicked, we can no longer modify or cancel your order. For customer convenience, we advise during the last step of checkout that you review your order for accuracy as no changes can be made once the order has been placed.

We accept PayPal

Order status and tracking:

You'll receive an immediate confirmation for your order while you're still at http://store.mbot3d.com You'll also receive an order confirmation email at the email address you provide. Print and save both for your records, as they include an order number that you can use to submit a ticket regarding any complaints.

Once your package has shipped, we will send you an automated email containing all the information needed to track your package.

Special Ordering Requirements

If you’re unable to place an order directly on the webstore, need to use a purchase order, or have any other needs, please contact at store@mbot3d.com with us so we can help you.

Order changes and cancellations

Contact us at store@mbot3d.com as soon as possible if you need to change or cancel your order. Smaller orders will often ship the next day, so it may not be possible for us to change them. Items with longer lead times can often be edited if necessary; please try to ensure your order is as accurate as possible when submitting it.

Shipping and Delivery

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at store@mbot3d.com with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

Signature Requirement

All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact at store@mbot3d.com and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.

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